WE WANT TO HEAR FROM YOU
Please submit any questions, concerns, or general feedback in the space below along with your name and email address.
For customization inquiries, please contact LVWeddingFavors@gmail.com
FREQUENTLY ASKED QUESTIONS
Q: What is your average turnaround time for personalized chips, from initial contact to shipment?
When we receive your order, we will make an artwork proof and email it to you. This will take 1-2 business days. When you approve the artwork, the chips will go into production and will ship about 14 days later. If you need your chips sooner it can be done for an additional Rush fee. We also offer delivery service to your hotel and/or your hotel Wedding Coordinator for a minimal fee.
Q: Is there a minimum order requirement?
Matrimony Chips – minimum order of 20 chips
Personalized Dice – minimum order of 10 pairs
Accessories – no minimum order
Q: Can I see a proof before you make the chips?
Email proofs of your chip artwork are sent within 24 to 48 hours of placing your order. Please check your spam folder as sometimes it will land there. Chips are never produced until you approve the artwork proof.
Q: Can we put our photo on our chip?
YES! Email your photos to LVWeddingFavors@gmail.com
Tips: Photos taken with a camera or phone should be taken at the best quality available. Please do not crop or resize the photo. Our designer will do any editing necessary. Scanned photos should be scanned at 300 dpi (dots per inch) or higher. Size the scanning window to scan only the photo, not the whole scanner bed. Once again, do not resize or crop your photo.
Q: Are there any extra fees?
The cost of the chips includes double-sided artwork, no matter if it is one of our standard designs, photo or something custom. We do not charge for email proofs. The only extra fee is the shipping of the chips to you.
Q: Are personalized chips or dice returnable?
Items that have been personalized are not returnable for refund. If you have questions or concerns, please let us know before approving the artwork.
Q: How will the charge appear on my Credit Card statement?
Charge will appear on your Credit Card statement as TINY TREASURES LLC.